Service & Support for Overseas Orders

Every order starts with a specification conversation, not a shopping cart. Send the product type, dimensions, temperature requirement, process and quantity — or just a drawing — and an engineer reviews it before anything is priced. If details are missing, we ask; if a cheaper standard part covers your need, we say so. The quotation you receive reflects a reviewed specification, which is why our quotes rarely change after order.

Once you confirm, the specification is locked in writing, samples are arranged where the project calls for them, and production is scheduled against a stated lead time. You are never guessing at status: order confirmation, production start, inspection and dispatch are each communicated as they happen.

OEM programs are where our in-house tooling and converting capability earns its keep: custom-molded silicone parts, die-cut programs registered to your drawings, printed and color-coded tapes, and complete masking kits bagged per assembly. Tooling paid by a customer is reserved for that customer, documented and stored under their part numbers.

For ODM work — where you bring a masking problem rather than a finished drawing — engineering starts from your process card and part geometry and proposes the masking approach, then iterates samples with your line until coverage, cycle life and cost per part are proven. The deliverable is not a catalogue item; it is a masking specification your production can repeat.